Yesterday, Wells Fargo, an American multinational financial services company, suffered a major outage of their online and mobile banking operations and the services went completely offline. Following this, the company posted a tweet at 9:28 a.m. ET, apologizing to its customers for this issue with their online banking and mobile app.
We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates.
— Wells Fargo (@Ask_WellsFargo) February 7, 2019
Jackie Knolhoff, a Wells Fargo spokeswoman, said that the system issues were “due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance.”
We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.
— Wells Fargo (@WellsFargo) February 7, 2019
This is the second time in a week the company experienced such a similar outage. A similar disruption occurred last Friday, which lasted for five-and-a-half hours.
According to a user comment on HackerNews, “They had all their mission-critical infrastructure in a single data center. How many billions of dollars do they make per year? And they can’t afford even a tiny bit of redundancy? If I were a customer, I’d use this as a sign that this company is not technically competent enough to manage my money”.
It is yet unknown how many of the bank’s customers were affected but Twitter complaints have been registered across the U.S. The customers are frustrated and are demanding for an inconvenience fee from the company. One of the customers tweeted, “Wells Fargo is responsible for this and they should cover any late fees generated by their failure.”
To know more on this, read Wells Fargo’s Twitter thread.