IVR systems can be hell to use; the main reason for this is that people designing IVR systems tend to complicate their functionality beyond the normal usage scope of a human being. The following four rules will enable you to implement a usable, humanly accessible, and maintainable IVR.
AsteriskNOW provides a highly simplistic IVR generator, rightfully named—Voice Menus. The main usage of an IVR in a PBX is the implementation of an “Auto Attendant”.
Some PBX systems refer to auto-attendant and IVR as two different things. In AsteriskNOW, they are one and the same.
At this point, click the Voice Menus link, located on your left-hand main menu. The following should appear on your screen:
This interface enables editing, creation, or deletion of voice menus. Each menu is built from a set of operational directives (Steps) and functional keys (Keypress Events). Each voice menu also receives a mandatory name (Name), a form of logical entity description, and an Extension number (optional). The extension number enables PBX extensions or external users to dial into the specific voice menu indicated by the extension number.
Steps are performed one after the other, in the order they appear on the screen. There are seventeen possible steps, available through the AsteriskNOW GUI.
Once a step had been selected, the GUI will change, indicating the requirement for additional fields to be filled. The seventeen available steps are as follows:
I remember deciding to pursue my first IT certification, the CompTIA A+. I had signed…
Key takeaways The transformer architecture has proved to be revolutionary in outperforming the classical RNN…
Once we learn how to deploy an Ubuntu server, how to manage users, and how…
Key-takeaways: Clean code isn’t just a nice thing to have or a luxury in software projects; it's a necessity. If we…
While developing a web application, or setting dynamic pages and meta tags we need to deal with…
Software architecture is one of the most discussed topics in the software industry today, and…