Lync 2013 Hybrid and Lync Online

26 min read

In this article, by the authors, Fabrizio Volpe, Alessio Giombini, Lasse Nordvik Wedø, and António Vargas of the book, Lync Server Cookbook, we will cover the following recipes:

  • Introducing Lync Online
  • Administering with the Lync Admin Center
  • Using Lync Online Remote PowerShell
  • Using Lync Online cmdlets
  • Introducing Lync in a hybrid scenario
  • Planning and configuring a hybrid deployment
  • Moving users to the cloud
  • Moving users back on-premises
  • Debugging Lync Online issues

(For more resources related to this topic, see here.)

Introducing Lync Online

Lync Online is part of the Office 365 offer and provides online users with the same Instant Messaging (IM), presence, and conferencing features that we would expect from an on-premises deployment of Lync Server 2013. Enterprise Voice, however, is not available on Office 365 tenants (or at least, it is available only with limitations regarding both specific Office 365 plans and geographical locations). There is no doubt that forthcoming versions of Lync and Office 365 will add what is needed to also support all the Enterprise Voice features in the cloud. Right now, the best that we are able to achieve is to move workloads, homing a part of our Lync users (the ones with no telephony requirements) in Office 365, while the remaining Lync users are homed on-premises.

These solutions might be interesting for several reasons, including the fact that we can avoid the costs of expanding our existing on-premises resources by moving a part of our Lync-enabled users to Office 365. The previously mentioned configuration, which involves different kinds of Lync tenants, is called a hybrid deployment of Lync, and we will see how to configure it and move our users from online to on-premises and vice versa.

In this Article, every time we talk about Lync Online and Office 365, we will assume that we have already configured an Office tenant.

Administering with the Lync Admin Center

Lync Online provides the Lync Admin Center (LAC), a dedicated control panel, to manage Lync settings. To open it, access the Office 365 portal and select Service settings, Lync, and Manage settings in the Lync admin center, as shown in the following screenshot:

LAC, if you compare it with the on-premises Lync Control Panel (or with the Lync Management Shell), offers few options. For example, it is not possible to create or delete users directly inside Lync. We will see some of the tasks we are able to perform in LAC, and then, we will move to the (more powerful) Remote PowerShell.

There is an alternative path to open LAC. From the Office 365 portal, navigate to Users & Groups | Active Users. Select a user, after which you will see a Quick Steps area with an Edit Lync Properties link that will open the user-editable part of LAC.

How to do it…

  1. LAC is divided into five areas: users, organization, dial-in conferencing, meeting invitation, and tools, as you can see in the following screenshot:

  2. The Users panel will show us the configuration of the Lync Online enabled users. It is possible to modify the settings with the Edit option (the small pencil icon on the right):

    I have tried to summarize all the available options (inside the general, external communications, and dial-in conferencing tabs) in the following screenshot:

  3. Some of the user’s settings are worth a mention; in the General tab, we have the following:
    •    The Record Conversations and meetings option enables the Start recording option in the Lync client
    •    The Allow anonymous attendees to dial-out option controls whether the anonymous users that are dialing-in to a conference are required to call the conferencing service directly or are authorized for callback
    •    The For compliance, turn off non-archived features option disables Lync features that are not recorded by In-Place Hold for Exchange

    When you place an Exchange 2013 mailbox on In-Place Hold or Litigation Hold, the Microsoft Lync 2013 content (instant messaging conversations and files shared in an online meeting) is archived in the mailbox.

    In the dial-in conferencing tab, we have the configuration required for dial-in conferencing. The provider’s drop-down menu shows a list of third parties that are able to deliver this kind of feature.

  4. The Organization tab manages privacy for presence information, push services, and external access (the equivalent of the Lync federation on-premises). If you enable external access, we will have the option to turn on Skype federation, as we can see in the following screenshot:

  5. The Dial-In Conferencing option is dedicated to the configuration of the external providers.
  6. The Meeting Invitation option allows the user to customize the Lync Meeting invitation.
  7. The Tools options offer a collection of troubleshooting resources.

See also

Using Lync Online Remote PowerShell

The possibility to manage Lync using Remote PowerShell on a distant deployment has been available since Lync 2010. This feature has always required a direct connection from the management station to the Remote Lync, and a series of steps that is not always simple to set up. Lync Online supports Remote PowerShell using a dedicated (64-bit only) PowerShell module, the Lync Online Connector. It is used to manage online users, and it is interesting because there are many settings and automation options that are available only through PowerShell.

Getting ready

Lync Online Connector requires one of the following operating systems: Windows 7 (with Service Pack 1), Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows 8, or Windows 8.1. At least PowerShell 3.0 is needed. To check it, we can use the $PSVersionTable variable. The result will be like the one in the following screenshot (taken on Windows 8.1, which uses PowerShell 4.0):

How to do it…

  1. Download Windows PowerShell Module for Lync Online from the Microsoft site at and install it.
  2. It is useful to store our Office 365 credentials in an object (it is possible to launch the cmdlets at step 3 anyway, and we will be required with the Office 365 administrator credentials, but using this method, we will have to insert the authentication information again every time it is required). We can use the $credential = Get-Credential cmdlet in a PowerShell session. We will be prompted for our username and password for Lync Online, as shown in the following screenshot:

  3. To use the Online Connector, open a PowerShell session and use the New-CsOnlineSession cmdlet. One of the ways to start a remote PowerShell session is $session = New-CsOnlineSession -Credential $credential.
  4. Now, we need to import the session that we have created with Lync Online inside PowerShell, with the Import-PSSession $session cmdlet.
  5. A temporary Windows PowerShell module will be created, which contains all the Lync Online cmdlets. The name of the temporary module will be similar to the one we can see in the following screenshot:

  6. Now, we will have the cmdlets of the Lync Online module loaded in memory, in addition to any command that we already have available in PowerShell.

How it works…

The feature is based on a PowerShell module, the LyncOnlineConnector, shown in the following screenshot:

It contains only two cmdlets, the Set-WinRMNetworkDelayMS and New-CsOnlineSession cmdlets. The latter will load the required cmdlets in memory. As we have seen in the previous steps, the Online Connector adds the Lync Online PowerShell cmdlets to the ones already available. This is something we will use when talking about hybrid deployments, where we will start from the Lync Management Shell and then import the module for Lync Online. It is a good habit to verify (and close) your previous remote sessions. This can be done by selecting a specific session (using Get-PSSession and then pointing to a specific session with the Remove-PSSession statement) or closing all the existing ones with the Get-PSSession | Remove-PSSession cmdlet.

In the previous versions of the module, Microsoft Online Services Sign-In Assistant was required. This prerequisite was removed from the latest version.

There’s more…

There are some checks that we are able to perform when using the PowerShell module for Lync Online. By launching the New-CsOnlineSession cmdlet with the –verbose switch, we will see all the messages related to the opening of the session. The result should be similar to the one shown in the following screenshot:

Another verification comes from the Get-Command -Module tmp_gffrkflr.ufz command, where the module name (in this example, tmp_gffrkflr.ufz) is the temporary module we saw during the Import-PSSession step. The output of the command will show all the Lync Online cmdlets that we have loaded in memory.

The Import-PSSession cmdlet imports all commands except the ones that have the same name of a cmdlet that already exists in the current PowerShell session. To overwrite the existing cmdlets, we can use the -AllowClobber parameter.

See also

During the introduction of this section, we also discussed the possibility to administer on-premises, remote Lync Server 2013 deployment with a remote PowerShell session. John Weber has written a great post about it in his blog Lync 2013 Remote Admin with PowerShell at, which is helpful if you want to use the previously mentioned feature.

Using Lync Online cmdlets

In the previous recipe, we outlined the steps required to establish a remote PowerShell session with Lync Online. We have less than 50 cmdlets, as shown in the result of the Get-Command -Module command in the following screenshot:

Some of them are specific for Lync Online, such as the following:

  • Get-CsAudioConferencingProvider
  • Get-CsOnlineUser
  • Get-CsTenant
  • Get-CsTenantFederationConfiguration
  • Get-CsTenantHybridConfiguration
  • Get-CsTenantLicensingConfiguration
  • Get-CsTenantPublicProvider
  • New-CsEdgeAllowAllKnownDomains
  • New-CsEdgeAllowList
  • New-CsEdgeDomainPattern
  • Set-CsTenantFederationConfiguration
  • Set-CsTenantHybridConfiguration
  • Set-CsTenantPublicProvider
  • Update-CsTenantMeetingUrl

All the remaining cmdlets can be used either with Lync Online or with the on-premises version of Lync Server 2013. We will see the use of some of the previously mentioned cmdlets.

How to do it…

  1. The Get-CsTenant cmdlet will list Lync Online tenants configured for use in our organization. The output of the command includes information such as the preferred language, registrar pool, domains, and assigned plan.
  2. The Get-CsTenantHybridConfiguration cmdlet gathers information about the hybrid configuration of Lync.
  3. Management of the federation capability for Lync Online (the feature that enables Instant Messaging and Presence information exchange with users of other domains) is based on the allowed domain and blocked domain lists, as we can see in the organization and external communications screen of LAC, shown in the following screenshot:

  4. There are similar ways to manage federation from the Lync Online PowerShell, but it required to put together different statements as follows:
    •     We can use an accept all domains excluding the ones in the exceptions list approach. To do this, we have put the New-CsEdgeAllowAllKnownDomains cmdlet inside a variable. Then, we can use the Set-CsTenantFederationConfiguration cmdlet to allow all the domains (except the ones in the block list) for one of our domains on a tenant. We can use the example on TechNet ( and integrate it with Get-CsTenant.
    •     If we prefer, we can use a block all domains but permit the ones in the allow list approach. It is required to define a domain name (pattern) for every domain to allow the New-CsEdgeDomainPattern cmdlet, and each one of them will be saved in a variable. Then, the New-CsEdgeAllowList cmdlet will create a list of allowed domains from the variables. Finally, the Set-CsTenantFederationConfiguration cmdlet will be used. The domain we will work on will be (again) cc3b6a4e-3b6b-4ad4-90be-6faa45d05642. The example on Technet ( will be used:
      $x = New-CsEdgeDomainPattern -Domain ""
      $y = New-CsEdgeDomainPattern -Domain ""
      $newAllowList = New-CsEdgeAllowList -AllowedDomain $x,$y
      Set-CsTenantFederationConfiguration -Tenant " cc3b6a4e-3b6b-4ad4-90be-6faa45d05642"
      -AllowedDomains $newAllowList
  5. The Get-CsOnlineUser cmdlet provides information about users enabled on Office 365. The result will show both users synced with Active Directory and users homed in the cloud. The command supports filters to limit the output; for example, the Get-CsOnlineUser -identity fab will gather information about the user that has alias = fab. This is an account synced from the on-premises Directory Services, so the value of the DirSyncEnabled parameter will be True.

See also

All the cmdlets of the Remote PowerShell for Lync Online are listed in the TechNet post Lync Online cmdlets at This is the main source of details on the single statement.

Introducing Lync in a hybrid scenario

In a Lync hybrid deployment, we have the following:

  • User accounts and related information homed in the on-premises Directory Services and replicated to Office 365.
  • A part of our Lync users that consume on-premises resources and a part of them that use online (Office 365 / Lync Online) resources.
  • The same (public) domain name used both online and on-premises (Lync-split DNS).
  • Other Office 365 services and integration with other applications available to all our users, irrespective of where their Lync is provisioned.

One way to define Lync hybrid configuration is by using an on-premises Lync deployment federated with an Office 365 / Lync Online tenant subscription. While it is not a perfect explanation, it gives us an idea of the scenario we are talking about. Not all the features of Lync Server 2013 (especially the ones related to Enterprise Voice) are available to Lync Online users. The previously mentioned motivations, along with others (due to company policies, compliance requirements, and so on), might recommend a hybrid deployment of Lync as the best available solution. What we have to clarify now is how to make those users on different deployments talk to each other, see each other’s presence status, and so on. What we will see in this section is a high-level overview of the required steps. The Planning and configuring a hybrid deployment recipe will provide more details about the individual steps. The list of steps here is the one required to configure a hybrid deployment, starting from Lync on-premises. In the following sections, we will also see the opposite scenario (with our initial deployment in the cloud).

How to do it…

  1. It is required to have an available Office 365 tenant configuration. Our subscription has to include Lync Online.
  2. We have to configure an Active Directory Federation Services (AD FS) server in our domain and make it available to the Internet using a public FQDN and an SSL certificate released from a third-party certification authority.
  3. Office 365 must be enabled to synchronize with our company’s Directory Services, using Active Directory Sync.
  4. Our Office 365 tenant must be federated.
  5. The last step is to configure Lync for a hybrid deployment.

There’s more…

One of the requirements for a hybrid distribution of Lync is an on-premises deployment of Lync Server 2013 or Lync Server 2010. For Lync Server 2010, it is required to have the latest available updates installed, both on the Front Ends and on the Edge servers. It is also required to have the Lync Server 2013 administrative tools installed on a separate server.

More details about supported configuration are available on the TechNet post Planning for Lync Server 2013 hybrid deployments at

DNS SRV records for hybrid deployments, _sipfederationtls._tcp.<domain> and _sip._tls.<domain>, should point to the on-premises deployment. The lyncdiscover. <domain> record will point to the FQDN of the on-premises reverse proxy server. The _sip._tls. <domain> SRV record will resolve to the public IP of the Access Edge service of Lync on-premises.

Depending on the kind of service we are using for Lync, Exchange, and SharePoint, only a part of the features related to the integration with the additional services might be available. For example, skills search is available only if we are using Lync and SharePoint on-premises. The following TechNet post Supported Lync Server 2013 hybrid configurations at offers a matrix of features / service deployment combinations.

See also

Interesting information about Lync Hybrid configuration is presented in sessions available on Channel9 and coming from the Lync Conference 2014 (Lync Online Hybrid Deep Dive at and from TechEd North America 2014 (Microsoft Lync Online Hybrid Deep Dive at

Planning and configuring a hybrid deployment

The planning phase for a hybrid deployment starts from a simple consideration: do we have an on-premises deployment of Lync Server? If the previously mentioned scenario is true, do we want to move users to the cloud or vice versa? Although the first situation is by far the most common, we have to also consider the case in which we have our first deployment in the cloud.

How to do it…

  1. This step is all that is required for the scenario that starts from Lync Online.
    1. We have to completely deploy our Lync on-premises.
    2. Establish a remote PowerShell session with Office 365.
    3. Use the shared SIP address cmdlet Set-CsTenantFederationConfiguration -SharedSipAddressSpace $True to enable Office 365 to use a Shared Session Initiation Protocol (SIP) address space with our on-premises deployment. To verify this, we can use the Get-CsTenantFederationConfiguration command. The SharedSipAddressSpace value should be set to True.
  2. All the following steps are for the scenario that starts from the on-premises Lync deployment.
  3. After we have subscribed with a tenant, the first step is to add the public domain we use for our Lync users to Office 365 (so that we can split it on the two deployments). To access the Office 365 portal, select Domains. The next step is Specify a domain name and confirm ownership. We will be required to type a domain name. If our domain is hosted on some specific providers (such as GoDaddy), the verification process can be automated, or we have to proceed manually. The process requires to add one DNS record (TXT or MX), like the ones shown in the following screenshot:

  4. If we need to check our Office 365 and on-premises deployments before continuing with the hybrid deployment, we can use the Setup Assistant for Office 365. The tool is available inside the Office 365 portal, but we have to launch it from a domain-joined computer (the login must be performed with the domain administrative credentials). In the Setup menu, we have a Quick Start and an Extend Your Setup option (we have to select the second one). The process can continue installing an app or without software installation, as shown in the following screenshot:

    The app (which makes the assessment of the existing deployment easier) is installed by selecting Next in the previous screen (it requires at least Windows 7 with Service Pack 1, .NET Framework 3.5, and PowerShell 2.0).

  5. Synchronization with the on-premises Active Directory is required.
  6. This last step federates Lync Server 2013 with Lync Online to allow communication between our users. The first cmdlet to use is Set-CSAccessEdgeConfiguration -AllowOutsideUsers 1 -AllowFederatedUsers 1 -UseDnsSrvRouting -EnablePartnerDiscovery 1.

    Note that the -EnablePartnerDiscovery parameter is required. Setting it to 1 enables automatic discovery of federated partner domains. It is possible to set it to 0.

  7. The second required cmdlet is New-CSHostingProvider -Identity LyncOnline -ProxyFqdn “” -Enabled $true -EnabledSharedAddressSpace $true -HostsOCSUsers $true –VerificationLevel UseSourceVerification -IsLocal $false -AutodiscoverUrl The result of the commands is shown in the following screenshot:

    If Lync Online is already defined, we have to use the Set- CSHostingProvider cmdlet, or we can remove it (Remove-CsHostingProvider -Identity LyncOnline) and then create it using the previously mentioned cmdlet.

There’s more…

In the Lync hybrid scenario, users created in the on-premises directory are replicated to the cloud, while users generated in the cloud will not be replicated on-premises. Lync Online users are managed using the Office 365 portal, while the users on-premises are managed using the usual tools (Lync Control Panel and Lync Management Shell).

Moving users to the cloud

By moving users from Lync on-premises to the cloud, we will lose some of the parameters. The operation requires the Lync administrative tools and the PowerShell module for Lync Online to be installed on the same computer. If we install the module for Lync Online before the administrative tools for Lync 2013 Server, the OCSCore.msi file overwrites the LyncOnlineConnector.ps1 file, and New-CsOnlineSession will require a -TargetServer parameter. In this situation, we have to reinstall the Lync Online module (see the following post on the Microsoft support site at

Getting ready

Remember that to move the user to Lync Online, they must be enabled for both Lync Server on-premises and Lync Online (so we have to assign the user a license for Lync Online by using the Office 365 portal). Users with no assigned licenses will show the error Move-CsUser : HostedMigration fault: Error=(507), Description=(User must has an assigned license to use Lync Online. For more details, refer to the Microsoft support site at

How to do it…

  1. Open a new Lync Management Shell session and launch the remote session on Office 365 with the cmdlets’ sequence we saw earlier. We have to add the –AllowClobber parameter so that the Lync Online module’s cmdlets are able to overwrite the corresponding Lync Management Shell cmdlets:
    $credential = Get-Credential
    $session = New-CsOnlineSession -Credential $credential
    Import-PSSession $session -AllowClobber
  2. Open the Lync Admin Center (as we have seen in the dedicated section) by going to Service settings | Lync | Manage settings in the Lync Admin Center, and copy the first part of the URL, for example,
  3. Add the following string to the previous URL /HostedMigration/hostedmigrationservice.svc (in our example, the result will be
  4. The following cmdlet will move users from Lync on-premises to Lync Online. The required parameters are the identity of the Lync user and the URL that we prepared in step 2. The user identity is [email protected]:
    Move-CsUser -Identity [email protected] –Target
    -Credential $creds -HostedMigrationOverrideUrl
  5. Usually, we are required to insert (again) the Office 365 administrative credentials, after which we will receive a warning about the fact that we are moving our user to a different version of the service, like the one in the following screenshot:

    See the There’s more… section of this recipe for details about user information that is migrated to Lync Online.

  6. We are able to quickly verify whether the user has moved to Lync Online by using the Get-CsUser | fl DisplayName,HostingProvider,RegistrarPool,SipAddress command. On-premises HostingProvider is equal to SRV: and RegistrarPool is madhatter.wonderland.lab (the name of the internal Lync Front End). Lync Online values are HostingProvider :, and leave RegistrarPool empty, as shown in the following screenshot (the user Fabrizio is homed on-premises, while the user Fabrizio volpe is homed on the cloud):

There’s more…

  • If we plan to move more than one user, we have to add a selection and pipe it before the cmdlet we have already used, removing the –identity parameter. For example, to move all users from an Organizational Unit (OU), (for example, the LyncUsers in the Wonderland.Lab domain) to Lync Online, we can use Get-CsUser -OU “OU=LyncUsers,DC=wonderland,DC=lab”| Move-CsUser -Target -Credential $creds -HostedMigrationOverrideUrl We are also able to move users based on a parameter to match using the Get-CsUser –Filter cmdlet.
  • As we mentioned earlier, not all the user information is migrated to Lync Online. Migration contact list, groups, and access control lists are migrated, while meetings, contents, and schedules are lost. We can use the Lync Meeting Update Tool to update the meeting links (which have changed when our user’s home server has changed) and automatically send updated meeting invitations to participants. There is a 64-bit version ( and a 32-bit version ( of the previously mentioned tool.

Moving users back on-premises

It is possible to move back users that have been moved from the on-premises Lync deployment to the cloud, and it is also possible to move on-premises users that have been defined and enabled directly in Office 365. In the latter scenario, it is important to create the user also in the on-premises domain (Directory Service).

How to do it…

  1. The Lync Online user must be created in the Active Directory (for example, I will define the BornOnCloud user that already exists in Office 365). The user must be enabled in the on-premises Lync deployment, for example, using the Lync Management Shell with the following cmdlet:
    Enable-CsUser -Identity "BornOnCloud" -SipAddress "SIP:[email protected]"
    -HostingProviderProxyFqdn ""
  2. Sync the Directory Services.
  3. Now, we have to save our Office 365 administrative credentials in a $cred = Get-Credential variable and then move the user from Lync Online to the on-premises Front End using the Lync Management Shell (the -HostedMigrationOverrideURL parameter has the same value that we used in the previous section):
    Move-CsUser -Identity [email protected] -Target madhatter.wonderland.lab
    -Credential $cred -HostedMigrationOverrideURL
  4. The Get-CsUser | fl DisplayName,HostingProvider,RegistrarPool,SipAddress cmdlet is used to verify whether the user has moved as expected.

See also

Guy Bachar has published an interesting post on his blog Moving Users back to Lync on-premises from Lync Online (, where he shows how he solved some errors related to the user motion by modifying the HostedMigrationOverrideUrl parameter.

Debugging Lync Online issues

Getting ready

When moving from an on-premises solution to a cloud tenant, the first aspect we have to accept is that we will not have the same level of control on the deployment we had before. The tools we will list are helpful in resolving issues related to Lync Online, but the level of understanding on an issue they give to a system administrator is not the same we have with tools such as Snooper or OCSLogger. Knowing this, the more users we will move to the cloud, the more we will have to use the online instruments.

How to do it…

  1. The Set up Lync Online external communications site on Microsoft Support (;en;3592&showpage=1) is a guided walk-through that helps in setting up communication between our Lync Online users and external domains. The tool provides guidelines to assist in the setup of Lync Online for small to enterprise businesses. As you can see in the following screenshot, every single task is well explained:

  2. The Remote Connectivity Analyzer (RCA) ( is an outstanding tool to troubleshoot both Lync on-premises and Lync Online. The web page includes tests to analyze common errors and misconfigurations related to Microsoft services such as Exchange, Lync, and Office 365. To test different scenarios, it is necessary to use various network protocols and ports. If we are working on a firewall-protected network, using the RCA, we are also able to test services that are not directly available to us. For Lync Online, there are some tests that are especially interesting; in the Office 365 tab, the Office 365 General Tests section includes the Office 365 Lync Domain Name Server (DNS) Connectivity Test and the Office 365 Single Sign-On Test, as shown in the following screenshot:

  3. The Single Sign-On test is really useful in a scenario. The test requires our domain username and password, both synced with the on-premises Directory Services. The steps include searching the FQDN of our AD FS server on an Internet DNS, verifying the certificate and connectivity, and then validating the token that contains the credentials. The Client tab offers to download the Microsoft Connectivity Analyzer Tool and the Microsoft Lync Connectivity Analyzer Tool, which we will see in the following two dedicated steps:
  4. The Microsoft Connectivity Analyzer Tool makes many of the tests we see in the RCA available on our desktop. The list of prerequisites is provided in the article Microsoft Connectivity Analyzer Tool (, and includes Windows Vista/Windows 2008 or later versions of the operating system, .NET Framework 4.5, and an Internet browser, such as Internet Explorer, Chrome, or Firefox. For the Lync tests, a 64-bit operating system is mandatory, and the UCMA runtime 4.0 is also required (it is part of Lync Server 2013 setup, and is also available for download at The tools propose ways to solve different issues, and then, they run the same tests available on the RCA site. We are able to save the results in an HTML file.
  5. The Microsoft Lync Connectivity Analyzer Tool is dedicated to troubleshooting the clients for mobile devices (the Lync Windows Store app and Lync apps). It tests all the required configurations, including autodiscover and webticket services. The 32-bit version is available at, while the 64-bit version can be downloaded from .NET Framework 4.5 is required. The tool itself requires a few configuration parameters; we have to insert the user information that we usually add in the Lync app, and we have to use a couple of drop-down menus to describe the scenario we are testing (on-premises or Internet, and the kind of client we are going to test).

    The Show drop-down menu enables us to look not only at a summary of the test results but also at the detailed information. The detailed view includes all the information and requests sent and received during the test, with the FQDN included in the answer ticket from our services, and so on, as shown in the following screenshot:

  6. The Troubleshooting Lync Online sign-in post is a support page, available in two different versions (admins and users), and is a walk-through to help admins (or users) to troubleshoot login issues. The admin version is available at;en;3695&showpage=1, while the user version is available at;en;3719&showpage=1. Based on our answers to the different scenario questions, the site will propose to information or solution steps. The following screenshot is part of the resolution for the log-I issues of a company that has an enterprise subscription with a custom domain:

  7. The Office 365 portal includes some information to help us monitor our Lync subscription. In the Service Health menu, navigate to Service Health; we have a list of all the incidents and service issues of the past days. In the Reports menu, we have statistics about our Office 365 consumption, including Lync. In the following screenshot, we can see the previously mentioned pages:

There’s more…

One interesting aspect of the Microsoft Lync Connectivity Analyzer Tool that we have seen is that it enables testing for on-premises or Office 365 accounts (both testing from inside our network and from the Internet). The previously mentioned capability makes it a great tool to troubleshoot the configuration for Lync on the mobile devices that we have deployed in our internal network. This setup is usually complex, including hair-pinning and split DNS, so the diagnostic is important to quickly find misconfigured services.

See also

The Troubleshooting Lync Sign-in Errors (Administrators) page on at contains a list of messages related to sign-in errors with a suggested solution or a link to additional external resources.


In this article, we have learned about managing Lync 2013 and Lync Online and using Lync Online Remote PowerShell and Lync Online cmdlets.

Resources for Article:

Further resources on this subject:


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