2 min read

Yesterday, many customers of the British commercial Bank, Lloyds, faced a lot of problems leaving them unable to login into their accounts on the bank’s website. According to Lloyds, it only affected Lloyd’s customers and not the group’s Halifax and Bank of Scotland brands, and has also not affected app logins.

Unhappy with the glitch, the customers started complaining on social media on Sunday evening, “Is your banking app/website down for maintenance? My internet is fine but I cannot access my bank on any device.”

Addressing to one of the user issues on Twitter, a Lloyds Banking Group spokesperson said, “We are currently aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning.”

According to the Lloyds website, its internet banking platform was undergoing maintenance between midnight and 6 am on Sunday but a spokeswoman was unable to confirm whether there was any link to the later outage.

Kevin Beaumont, a cybersecurity writer, tweeted that “the Lloyd’s Bank have invalid DNSSEC setup and invalid serials. Also, Google’s DNS servers ( etc), widely used by people, reject the lookups as a result.”

The bank replied to Beaumont neither confirming nor denying his views by saying, “We’re aware that some of our customers are experiencing problems accessing our online services. We’re working to resolve the issue as quickly as possible, and apologise for any inconvenience caused.”

The bank has been replying to other customers on Twitter and apologizing for the inconvenience. They have also assured the customers that the issue will be resolved soon.

According to the latest update, Lloyds bank tweeted that “the intermittent issues some customers experienced yesterday with our Internet Banking service has been resolved.”

To know more about this news, visit Lloyds Bank’s Twitter thread.

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