Yesterday, many customers of the British commercial Bank, Lloyds, faced a lot of problems leaving them unable to login into their accounts on the bank’s website. According to Lloyds, it only affected Lloyd’s customers and not the group’s Halifax and Bank of Scotland brands, and has also not affected app logins.
Unhappy with the glitch, the customers started complaining on social media on Sunday evening, “Is your banking app/website down for maintenance? My internet is fine but I cannot access my bank on any device.”
@AskLloydsBank hi guys, is your banking app/website down for maintenance? My internet is fine but I cannot access my bank on any device.
It does state on tour website that maintenance is taking place today, but between 12am and 6am.
— Stewie_j (@StuartJAMJ) February 10, 2019
Addressing to one of the user issues on Twitter, a Lloyds Banking Group spokesperson said, “We are currently aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning.”
It is not working on Wi-Fi or 4G, the app or the website
— Rachel (@rachel_bassy) February 11, 2019
Hi Rachel. We're aware that some of our customers are experiencing problems accessing our online services. We're working to resolve the issue as quickly as possible, and apologise for any inconvenience caused. ^Gary
— Lloyds Bank (@AskLloydsBank) February 11, 2019
According to the Lloyds website, its internet banking platform was undergoing maintenance between midnight and 6 am on Sunday but a spokeswoman was unable to confirm whether there was any link to the later outage.
Kevin Beaumont, a cybersecurity writer, tweeted that “the Lloyd’s Bank have invalid DNSSEC setup and invalid serials. Also, Google’s DNS servers (8.8.8.8 etc), widely used by people, reject the lookups as a result.”
Looks like Lloyd's Bank have invalid DNSSEC setup and invalid serials. Still like it now. Google's DNS servers (8.8.8.8 etc), widely used by people, reject the lookups as a result. @AskLloydsBank pic.twitter.com/LttXrKdlCV
— Kevin Beaumont (@GossiTheDog) February 11, 2019
The bank replied to Beaumont neither confirming nor denying his views by saying, “We’re aware that some of our customers are experiencing problems accessing our online services. We’re working to resolve the issue as quickly as possible, and apologise for any inconvenience caused.”
Hi Kevin. We're aware that some of our customers are experiencing problems accessing our online services. We're working to resolve the issue as quickly as possible, and apologise for any inconvenience caused. ^Gary
— Lloyds Bank (@AskLloydsBank) February 11, 2019
For anybody following this, the DNSSEC records are still wrong on @AskLloydsBank domains, causing a widespread outage for customers using DNS servers which check DNSSEC. Lloyd's are aware and investigating. pic.twitter.com/T9r0xTr1s4
— Kevin Beaumont (@GossiTheDog) February 11, 2019
The bank has been replying to other customers on Twitter and apologizing for the inconvenience. They have also assured the customers that the issue will be resolved soon.
@AskLloydsBank online banking not working. Says technical fault. When will it be back up and running? Have been trying all morning!
— Sarah Winter (@SarahLJx) February 11, 2019
Hi I'm PM. We are aware that some of our customers are experiencing problems accessing our online services. We are working to resolve the issue as quickly as possible, and apologise for any inconvenience caused.
— Lloyds Bank (@AskLloydsBank) February 11, 2019
According to the latest update, Lloyds bank tweeted that “the intermittent issues some customers experienced yesterday with our Internet Banking service has been resolved.”
Hi, I'm LB. The intermittent issues some customers experienced yesterday with our Internet Banking service has been resolved. What happens when you try to log on to our desktop site? Please ensure that you're not accessing our website via a bookmark/favourite. https://t.co/QCh3PtycmG
— Lloyds Bank (@AskLloydsBank) February 12, 2019
To know more about this news, visit Lloyds Bank’s Twitter thread.
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