News

Fortnite server suffered a minor outage, Epic Games was quick to address the issue

2 min read

Yesterday, many Fortnite players reported long queues for matches and timeouts while trying to play the game. The Fortnite outage happened during the holiday season.

Epic games knew about this issue and tweeted that an investigation is underway to find the cause of the timeouts and slowdowns when some users were trying to log in and play. Epic had told the players to check the status on their website.

TechCrunch noted this Fortnite outage and was able to replicate it. The game was continuously held for about five minutes and then timed out. Epic games reported a “minor service outage” that affected game services.

Within three hours of acknowledging, Epic games also issued a fix for the issue and let the users know on Twitter:

A member from Epic Games explained the reason for the Fortnite outage on Reddit: “Quick summary is that deploying a fix for elf challenge reward not being granted exposed a latent bug in our profile migration code (the code that fixes up players). This caused players to be kicked etc and triggered our waiting room. We fixed the issue and deployed a new backend, however, didn’t see a recovery in login success.

This ended up due to “sticky session” configuration having been lost on our waiting room load balances when moving them to ALBs. This meant that there was a 90% chance of having to requeue after hitting the front of the line. D’oh. This should all be fixed now and we are seeing a recovery in numbers/login throughout / waiting room / etc.

Gamers have appreciated the company’s transparency in letting users know about what happened: “As a company, I applaud you for your transparency. It is highly unusual and I hope you continue to set precedence in this industry.

Read next

Fortnite creator Epic games launch Epic games store where developers get 88% of revenue earned; challenging Valve’s dominance

Epic games CEO calls Google “irresponsible” for disclosing the security flaw in Fortnite Android Installer before patch was ready

Google is missing out $50 million because of Fortnite’s decision to bypass Play Store

Prasad Ramesh

Data science enthusiast. Cycling, music, food, movies. Likes FPS and strategy games.

Share
Published by
Prasad Ramesh

Recent Posts

Top life hacks for prepping for your IT certification exam

I remember deciding to pursue my first IT certification, the CompTIA A+. I had signed…

3 years ago

Learn Transformers for Natural Language Processing with Denis Rothman

Key takeaways The transformer architecture has proved to be revolutionary in outperforming the classical RNN…

3 years ago

Learning Essential Linux Commands for Navigating the Shell Effectively

Once we learn how to deploy an Ubuntu server, how to manage users, and how…

3 years ago

Clean Coding in Python with Mariano Anaya

Key-takeaways:   Clean code isn’t just a nice thing to have or a luxury in software projects; it's a necessity. If we…

3 years ago

Exploring Forms in Angular – types, benefits and differences   

While developing a web application, or setting dynamic pages and meta tags we need to deal with…

3 years ago

Gain Practical Expertise with the Latest Edition of Software Architecture with C# 9 and .NET 5

Software architecture is one of the most discussed topics in the software industry today, and…

3 years ago