2019 Deloitte tech trends predictions: AI-fueled firms, NoOps, DevSecOps, intelligent interfaces, and more

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Deloitte launched their tenth annual “Tech Trends 2019: Beyond the digital frontier” report earlier this month. The report covers predictions related to Artificial intelligence, digital future, cloud, networking, and cybersecurity. Let’s have a look at these key predictions made in the report.

More companies to transform into AI-fueled organizations

Deloitte 2019 report states that there’ll be an increase in the number of companies following the transformation to fully autonomous AI-fueled firms in the next 18 to 24 months, making AI a major part of their corporate strategy. AI, machine learning, and other cognitive technologies run at the center of business and IT operations in an AI-fueled firm to harness data driven-insights.

As per the two consecutive Deloitte global surveys (2016–17 and 2018), cognitive technologies/AI were at the top in a list of emerging technologies in which CIOs plan to invest. AI ambitions of these CIOs is more about using AI to increase productivity, and strengthen regulatory compliance using automation.

Companies to make the transition from traditional to serverless environments (NoOps)

The report states many CIOs will be looking at creating a NoOps IT environment that is automated and abstracted from the underlying infrastructure. It requires small teams to manage it and will thereby allow the CIOs to invest larger human capacity in developing new capabilities that can improve the overall operational efficiency. In NoOps environments, traditional operations like the code deployment and patching schedules are internal responsibilities and are mainly automated. This shift from traditional to serverless computing will allow the cloud vendors to dynamically and automatically allocate the compute, storage, and memory depending on the request for a higher-order service.


Traditional cloud service models required organizations to manually design and provision such allocations. Serverless computing offers limitless scalability, high availability, NoOps, along with zero idle time costs.

More companies are expected to take advantage of advanced connectivity to configure and operate enterprise networks

As per the Deloitte report, many companies will opt for advanced networking to drive the development of new products and to transform inefficient operating models. CIOs are going to be virtualizing parts of the connectivity stack with the help of network management techniques like Software-defined networking (SDN) and network function virtualization (NFV). SDN is primarily used in data centers but its use is now being extended for wide area networking to connect data centers. NFV replaces network functions such as routing, switching, encryption, firewalling, WAN acceleration, etc, and can scale horizontally or vertically on demand.

The report states that enterprises will be able to better optimize or “spin up” the network capabilities on demand to fulfill the needs of a specific application or meet the end-user requirements.

Growth in interfaces like computer vision, gesture control devices, etc, will transform how humans, machines, and data interact with each other

The report states that although conversational technologies are currently dominating the intelligent interfaces arena, other new additions in interfaces such as computer vision, gesture control devices, embedded eye-tracking platforms, bioacoustic sensing, and emotion detection/recognition technology, are gaining ground. Intelligent interfaces help track customers’ offline habits, similar to how search engines and social media companies track their customers’ digital habits. These interfaces also help understand the customers at a personal, and more detailed level, making it possible to “micro-personalize” the products and services.

We will see more of these new interfaces combined with leading-edge technologies in the future (such as machine learning, robotics, IoT, contextual awareness, advanced augmented reality, and virtual reality) to transform the way we engage with machines, data, and each other.

CMOs and CIOs will partner up to elevate the human experience by moving beyond marketing

The report states that channel-focused services such as websites, social and mobile platforms, content management tools, search engine optimization are slowly becoming a thing of the past.  Many organizations will be moving beyond marketing by adopting a new generation of Martech systems and approach to data gathering, decision-making (determining how and when to provide an experience), and delivery (consistent delivery of dynamic content across channels). This, in turn, helps companies create personalized and dynamic end-to-end experiences for users and builds deep emotional connections among users to products and brands.

Also, CMOs are required to own the delivery of the entire customer experience, and they often find themselves almost playing the CIO’s traditional role. At the same time, CIOs are required to transform the legacy systems and come out with new infrastructure to support the next-generation data management and customer engagement systems. This is why CIOs and CMOs will collaborate more closely to deliver on their company’s new marketing strategies as well as on the established digital agendas.

Organizations to embed DevSecOps to improve cybersecurity

As per the report, many organizations have started to use a method called DevSecOps that includes embedding security culture, practices, and tools into different phases of their DevOps pipelines. DevSecOps help improves the security and maturity levels of a company’s DevOps pipeline. DevSecOps is not a security trend but it’s a new approach that offers companies a different way of thinking about security.

DevSecOps has multiple benefits. It helps the security architects, developers, and operators share their metrics aligning to security and put a focus on business priorities. Organizations embedding DevSecOps into their development pipelines can use operational insights and threat intelligence. It also helps with proactive monitoring that involves automated, and continuous testing to identify problems. The report recommends that DevSecOps should tie in your broader IT strategy, which should be further driven by your business strategy.

“If you can be deliberate about sensing and evaluating emerging technologies..you can make the unknown knowable..creating the confidence and construct to embrace digital while setting the stage to move beyond the digital frontier”, reads the report.

For more information, check out the official Deloitte’s 2019 tech trends.

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